Challenges
One focus of our services was geared towards concrete pilot and implementation planning for the international rollout markets, which we coordinated directly with the respective local contact partners. We recorded the local / international specifics for product adaptation in the technical, legal and language-specific areas and supported the design of localised product variants, price models and customer strategies. We worked alongside until these aspects were ready for introduction through a closely supervised ramp-up, right on up until they were transferred to the operational management side.
Within the project, we also participated in the design and partial responsibility of numerous product-related tasks and minute processes such as error tracking, the drafting of release newsletters, the development of ideas for the further development of the product, the creation of customer and user stories, and the coordination and integration of the translations of the app texts for worldwide use. For ongoing tasks in product management, such as support, training, communication and documentation, we offered initial conceptual development, further support and regular success monitoring using specific reporting solutions.